Your company may have the best product on the market.  However, if your services team cannot successfully implement it in a consistent, repeatable, and scalable manner, it won't matter.  HBEC brings extensive experience to help professional service organizations build methodology, metrics, and governance processes to enable improvements in service efficiency, margins and client satisfaction.  HBEC specializes in helping rapid growth SaaS companies implement tools, processes, training programs, and KPI's to enable your services team keep up with demand and remove dependencies on "tribal knowledge".  

HBEC provides service execution and methodology expertise enables outstanding engagement and outcomes for the entire life-cycle of your client relationships from sales through post-implementation support and client success management.

• Scalable Service delivery methodology
  
  
• Professional Services documentation (commercial terms and implementation/support collateral)
  
  
• Implementation methodology 
  
  
• Project Governance
  
  
• Resource Planning and Scheduling Optimization
  
  
• Project Milestone Management
  
  
• Project/Portfolio Metrics
  
  
• Sales Engagement representing Professional Services
  
  
• Project Reporting
  
  
• Project tracking and invoicing
  
  
• Hand-off criteria (sales-to-implementation-to support-to client success management)
  
  
• Adaptive implementation strategies for fixed fee
  vs. Time & Materials engagements

OPTIMIZATION OF CLIENT SERVICE ORGANIZATIONS

SERVICE EXECUTION AND METHODOLOGY