HBEC provides services to assess, recommend, and implement strategies to improve services leadership and organizational alignment.   The HBEC Leadership Assessment Process is uniquely tailored to client’s size, organization structure, and culture.  HBEC will use data currently available within your company, 360° feedback from the service team(s) including internal and external customers, and benchmarks using industry best practices to assess and recommend improvement strategies for the following leadership attributes:

Organizational Alignment

• Clarity of Vision and Key Performance Indicators (KPIs)
• Alignment of the Organization to the vision and KPI’s
• Ability to motivate and inspire the organization to achieve the vision
• Pragmatic balance of empowering the organization and still maintain appropriate process controls and discipline
• Organization/company culture built on collaboration and trust
• Processes, tools and measurements used to manage services execution

Balancing Leadership and Management

OPTIMIZATION OF CLIENT SERVICE ORGANIZATIONS

SERVICE LEADERSHIP AND ORGANIZATIONAL ALIGNMENT