HBEC utilizes proven methodologies to measure and improve client satisfaction and loyalty. HBEC has extensive experience implementing process improvements, training programs and technology to establish and nuture referenceable clients, improve client loyalty and increase renewals and add-on business.  

If you cannot measure it, how do you know?

HBEC has helped numerous business deploy transactional tools and analytics to measure client satisfaction and prioritize opportunities for improvement including:

  • Sales cycle review (win or loss)
  • Implementation milestone surveys
  • Post-implementation surveys
  • Support ticket feedback 
  • Event surveys

HBEC also has deployed tools to measure Client Loyalty including:

  • Net Promoter (NPS)
  • Correlation analysis of client loyalty tied to renewals, change orders, and add-on sales

HBEC uses proven methodologies to measure client satisfaction and client loyalty

HBEC will tailor programs specifically aligned to each client's unique opportunities to improve client satisfaction and loyalty.

OPTIMIZATION OF CLIENT SERVICE ORGANIZATIONS

IMPROVING CLIENT SATISFACTION AND LOYALTY